Sona beat's Terms & Conditions — All clearly explained in plain English

Sona beat (hereinafter referred to as the "Platform" or "we") is an international online betting platform operated specifically for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between sona beat and its users.

These terms apply to the sonabeat.com website, mobile application, and all Sona Beat services. By using the platform, you acknowledge that:

• You are at least 18 years of age and legally eligible to participate in online betting.
• You are using this platform voluntarily and at your own discretion.
• You are aware of and will act in accordance with the applicable laws of Bangladesh.
• All information provided is truthful, accurate, and complete.

Sona beat reserves the right to update these Terms & Conditions at any time. Users will be notified at least 7 days before any significant changes take effect.

To open an account on Sona Beat, you must provide accurate and complete information in the registration form. Each individual may create only one account — registering multiple accounts under the same name, on the same device, or from the same IP address is prohibited.

What you need to register:

• A valid mobile number (Bangladeshi SIM)
• An active email address
• Full legal name and date of birth
• A strong password

KYC Verification: You may be required to verify your identity before submitting a withdrawal request or when a transaction exceeds a certain amount. This may include:

• National ID (NID) or passport copy
• Recent selfie photo
• Proof of payment method

You are responsible for keeping your account secure. Never share your password with anyone, and contact our support team immediately if you suspect any unauthorized access.

Sona beat supports all major payment methods available in Bangladesh. Deposits are generally processed instantly, and withdrawals are typically completed within 3–5 business days.

Accepted payment methods:

• BKash
• Nagad
• Rocket (Rocket/DBBL)
• Bank transfer (selected banks)

Important deposit terms:

• Minimum deposit amount is ৳500.
• Use the correct reference number when making a deposit.
• Only use payment methods registered in your own name.
• Payments through third parties are not accepted.

Withdrawal Terms:

• Minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made using the same method as the original deposit.
• Large withdrawal requests may be held pending until KYC verification is completed.
• Withdrawals may be temporarily held for investigation if suspicious activity is detected.

Sona Beat regularly offers a variety of bonuses and promotional deals. Each offer comes with its own specific terms that must be met. It is essential to read the relevant terms carefully before claiming any bonus.

General Bonus Terms:

• Every bonus comes with a wagering requirement. Typically, you'll need to wager the bonus amount 10 to 30 times before you can make a withdrawal.
• The maximum stake using bonus funds is ৳500 per bet or 10% of the total bonus amount — whichever is lower.
• Bonuses must be used within a specified period after being claimed (generally 30 days).
• Multiple bonuses cannot be active at the same time unless the offer explicitly states otherwise.
• The welcome bonus is available to first-time depositors only and can be claimed once per account.

Any attempt to abuse bonuses — such as claiming bonuses through multiple accounts, collusion, or artificial betting patterns — will result in forfeiture of all bonuses and winnings, as well as account closure.

Betting on Sona Beat operates under fully transparent rules. The terms and outcome of every bet are clearly displayed. Below are Sona Beat's core betting rules:

• Bet Confirmation: Once a bet is confirmed, it cannot be changed or cancelled. Please double-check all details before placing your bet.
• Odds Changes: Odds in live betting change in real time. The odds displayed at the moment a bet is confirmed are final.
• Match Cancellation: If an event is cancelled or abandoned, the stake for the relevant bet will be refunded.
• Erroneous Odds: If incorrect odds are displayed due to an obvious technical error, sona beat reserves the right to void the bet in question.
• Maximum Winnings Limit: Each bet is subject to a maximum payout cap, which may vary depending on the bet type.
• Cash Out: A cash-out option is available on selected events. The cash-out amount depends on the current odds and market conditions at the time of the request.

Sports Betting, casino games, and live dealer games each have their own detailed rules, available on the relevant game pages. Always bet responsibly on Sona Beat.

Sona beat is committed to maintaining a fair and safe betting environment. The following activities are strictly prohibited:

• Creating multiple accounts to claim bonuses or promotional offers.
• Using bots, scripts, or automated software to place bets.
• Betting using match-fixing or insider information.
• Attempting unauthorized access to another user's account.
• Transferring or selling your account to a third party.
• Collusion — multiple users placing bets in a coordinated, pre-arranged manner.
• Chargeback fraud or payment system manipulation.
• Contacting the support team using offensive or threatening language.

Sona beat reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Breach of Terms & Conditions.
• Providing false or incomplete information.
• Failure to cooperate with KYC verification.
• Suspicious financial activity.
• At the user's own request (self-exclusion).

You can close your account at any time. Before permanently closing it, please ensure all pending withdrawals have been processed. To reopen a closed account, contact us at support@sonabeat.com.

For temporary suspensions, the account may be reinstated once the investigation is complete. Investigations typically take no longer than 7 business days.

Sona Beat places the highest priority on responsible betting. We believe betting is a form of entertainment — not a source of income. The following responsible betting features are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: Set your own maximum stake per bet.
• Time Limit: Set a maximum duration for your daily gaming session.
• Cooling-Off Period: Take a break anywhere from 24 hours to 6 months.
• Self-Exclusion: Apply for permanent self-exclusion to step away from betting for the long term.

Sona beat takes the protection of your personal information seriously. Any data we collect is used solely for the following purposes:

• Account creation and management.
• Transaction processing and verification.
• Customer support services.
• Promotional communications (with your consent).
• Fraud prevention and security assurance.

Your data is never sold to third parties. Information is not shared with any external party except where required by law. For more details, please visit our Privacy Policy Read.

Any dispute with sona beat will be addressed through the following steps:

• Step 1 — Support Team: Start by contacting us via live chat or at support@sonabeat.com. Most issues are resolved within 48 hours.
• Step 2 — Senior Review: If the support team is unable to resolve your issue, it will be escalated to senior management. This process may take up to 7 business days.
• Step 3 — Independent Arbitration: If both parties agree, the dispute will be referred to an independent third-party mediator.

Funds related to an ongoing dispute may be temporarily held. Please be patient and cooperative throughout the process.

Sona beat reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. For any significant changes:

• Users will be notified by email at least 7 days before any changes come into effect.
• A clear notice will be displayed on the site.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

For any questions about these Terms & Conditions or sona beat in general, feel free to reach out to us: support@sonabeat.com